Return and Refund Policy

This policy describes the terms and conditions for refunding returned orders. It applies only to cases where the return has been accepted according to the terms described in the Return Policy. No refund will be initiated for a return that does not comply with the conditions or is made after the deadline.

Refund Acceptance

Upon receipt of the returned product at our premises, our logistics department will verify that it meets the requirements (complete, intact, unused, etc.). We will notify the customer by email of the refund or rejection decision within 14 days following receipt of the returned parcel.

Refund Timeframe

If the return is accepted, the refund will be processed within 14 days following the confirmation date. This legal timeframe may vary depending on the bank. The refund will be made automatically via the payment method used for the original order. We do not issue substitute codes or credit notes without the customer's express consent.

Refunded Amount

The refunded amount corresponds to the price paid for the returned product(s), based on the condition observed. The original shipping costs may be refunded partially or in full only if the entire order is returned and the standard free shipping option was applicable (original shipping costs waived). However, return shipping costs remain the customer's responsibility (see Return Policy), except in the case of an error on our part or a defective product.

If the item is partially damaged, we reserve the right to withhold from the refund an amount proportional to the observed depreciation. For example, a damaged or incomplete product may be partially refunded to reflect its loss of value.

Cases of Refund Refusal

The refund will be refused in the following cases:

  • Item returned after the legal deadline (after the 14-day withdrawal period).
  • Item not returned according to the procedure (without prior return authorization).
  • Item clearly used, soiled, or incomplete (missing accessories, destroyed packaging).
  • Item not matching the original order (unapproved exchange attempt).
  • Return of a personalized product or one excluded from the right of withdrawal.

In all these cases, the customer will be informed of the refund refusal and will have to bear the cost of returning the product at their own expense (or the parcel may be sent back to them).

Legal Warranty for Defective Products

In the case of a defective product (non-compliant or with a hidden defect) noticed upon delivery, the customer must inform us immediately (at the latest within a reasonable time following discovery). To do so, please contact us at contact@grunge-style.com, attaching photographs of the defect. After examination, we may proceed, in accordance with the applicable legislation:

  • either with the repair or replacement of the product (the customer returns the defective product and a new one is sent to them);
  • or with a credit note or full refund if replacement is impossible or disproportionate (in accordance with articles L.217-9 et seq. and L.217-4 of the French Consumer Code).

If the procedure requires the return of the defective item, the return shipping costs are then refunded to the customer (both the shipping cost and, where applicable, the cost of resending the new product).

Legal Complaint Deadlines

The customer has a period of two years from the delivery of the product to invoke the legal warranty of conformity (articles L.217-4 et seq.). In practice, we invite you to report any problem to us upon receipt of the product. Furthermore, for movable goods, an action for a hidden defect must be brought within two years from the discovery of the defect (article 1648 of the French Civil Code). For electrical appliances, certain consumer goods warranties may apply beyond this period.