Shipping Policy

This Shipping Policy describes the terms for preparing, sending, delivering and tracking orders placed on Grunge Style. It supplements the delivery provisions of the Terms and Conditions.

1. Order preparation

After your order is validated and payment is confirmed, your order is prepared and packed in our warehouse or at our logistics provider (depending on the product). Preparing an order generally takes 24 to 48 business hours (excluding weekends and public holidays), subject to availability. During busy periods (sales, holidays), these times may be slightly extended.

We do everything we can to ship your products as quickly as possible. Once the order has shipped, you will receive a confirmation email with the tracking number(s) associated with your package(s).

2. Areas served

We deliver to the areas indicated when choosing delivery at the time of ordering. Currently, Grunge Style offers the following delivery methods:

  • standard delivery with tracking (package left in the mailbox or requiring a signature). Usual time: 6 to 9 business days. Cost: free
  • Any import taxes and duties are the customer's responsibility.

These times are estimates. Any delay due to an event beyond our control (carrier strikes, logistics congestion, customs holds, weather conditions, pandemic, conflicts, etc.) cannot engage our liability. In the event of an unusual delay (beyond twice the stated time), please contact our customer service.

3. Delivery charges

Standard delivery is free, with no minimum order amount. No shipping charges are added to the cart for this method. The details appear on the payment page. Express or urgent options may be offered depending on the region, at an additional cost (they are only refundable in the event of order cancellation or a return under the applicable conditions). For any eligible order (minimum threshold), we offer free standard delivery.

Delivery charges include packaging, transport, and possibly the cost of insuring packages. They are non-refundable if the customer withdraws, unless otherwise required by law (article L.221-23 of the French Consumer Code). Only the cost of the initial standard delivery (if it was free) will be refunded where applicable.

4. Order tracking

As soon as your order ships, you are sent an email containing your package's tracking number. You can follow its progress on the relevant carrier's website. This tracking is provided to us in real time, allowing us to verify proper handling and actual delivery. If you experience a tracking issue (carrier website outage, scanning errors), don't hesitate to contact us; we will investigate.

Tracking information is deemed to prove proper delivery as soon as it shows "Delivered" (or a signature is received). Nevertheless, we encourage you to verify correct delivery with the local carrier or the pickup point if indicated.

5. Delivery address

It is the customer's responsibility to provide a complete and correct delivery address. In the event of an error, omission (apartment not indicated), inaccurate address or conditions preventing delivery (gated residential complex, inaccessible mailbox), we cannot be held responsible for delays or non-delivery. If the package must be reshipped to the correct address, the reshipping costs will be charged to the customer.

6. Receiving the package

When receiving the package, the customer must imperatively:

  • Check the exterior condition of the package (integrity of the box, no visible major impact, seal unbroken) before signing the delivery slip.
  • Note reservations with the carrier in the event of an anomaly (crushed, opened or suspicious package). These reservations must be recorded on the carrier's delivery form or in its delivery app.
  • Contact us immediately if an anomaly has been reported (by email or phone), providing photos of the package and a description.

Without a prior report, generally, any return or claim concerning delivery must be made within 24 hours after the estimated delivery.

7. Refused, unclaimed or returned packages

In the event of a package refused by the recipient without valid reason, unclaimed at a pickup point, or returned due to an incorrect address, the order will be considered fulfilled. The initial shipping charges will not be refunded. If you would like a reshipment, the costs will be at your expense. Alternatively, you can request a refund of the product price excluding costs already spent (see Terms and Conditions).

8. Delivery problems

In the event of a lost package (neither delivered nor available at a pickup point), or theft, the customer must report it to us immediately. We will then open an investigation with the carrier. If the package is definitively lost, we may consider either a reshipment at our expense (depending on stock) or a refund of the amount paid for the item(s) concerned. In case of doubt, we reserve the right to ask the customer to provide any useful information (proof of payment, tracking details, photos of the empty packaging, etc.) to process the claim.

9. Changes

This Shipping Policy may be amended at any time, in particular to adapt to new delivery areas or carrier rates. The applicable version is the one in effect at the time of the order.