Terms and Conditions of Sale

These General Terms and Conditions of Sale (GTC) set out the rights and obligations between the seller (« Grunge Style ») and the professional or consumer buyer (« you ») in connection with the sale of products displayed on the Grunge Style website. Placing an order implies full and unreserved acceptance of these GTC.

Article 1: Scope

These GTC apply to all sales concluded through the Grunge Style website. They are accessible at any time on the site. The seller reserves the right to modify the GTC at any time without notice, the applicable terms being those in force on the date of the order.

The pre-contractual information (essential characteristics of the products, price, delivery charges, legal rights, period of validity of the offer) is provided to you in a clear, precise and understandable manner before the order is confirmed. Should the seller fail to comply with these information obligations, the withdrawal periods may be extended by an additional period, in accordance with articles L.221-18 et seq. of the French Consumer Code.

Article 2: Products

The products offered for sale are those described on the site on the day of viewing, subject to available stock. The photographs and visuals illustrating the products have no perfect contractual value (due to your screen settings, natural shade or manufacturing batches). The seller does not guarantee a complete match of colours and appearances, unless otherwise indicated on the product sheet.

The seller reserves the right to modify the range of products offered at any time. Should a product be unavailable after an order, we will contact you to arrange an alternative, a credit note or a partial or full refund of the unavailable product. Under no circumstances may the buyer claim damages for such a change or discontinuation.

The products sold on the Grunge Style website are intended solely for personal use; any resale is strictly prohibited and may engage your liability.

Article 3: Price

The prices of the products are indicated in euros (€), all taxes included (incl. VAT) and excluding delivery charges. These prices may be modified at any time, without notice. Products are invoiced on the basis of the rate in force at the time the order is confirmed. The total amount invoiced (product price + applicable delivery charges) will be shown on the order summary before payment.

In the event of an obvious pricing error, the seller reserves the right to cancel the order or to offer the customer the option of maintaining the order at the correct price after informing the customer (article L.111-1 of the French Consumer Code).

Article 4: Order

You place your order directly on the site. After adding your items to the basket, you review the summary (products, quantities, price, shipping charges, delivery address). By confirming your basket, you accept these GTC in their entirety and without reservation. You will be asked to provide: your name or company name, your contact details, as well as your billing and delivery information. You warrant that this information is accurate, complete and up to date. In the event of an error in this information, we cannot be held liable for the consequences (additional charges, delays, non-delivery, etc.).

The seller reserves the right to refuse or cancel any order in the event of a payment problem, a payment incident, fraud, or a previous unpaid dispute. In the event of refusal, we will inform you as soon as possible.

Article 5: Confirmation and payment

Confirmation of the order only constitutes acceptance of it after verification of full payment of the price. Payment is due immediately upon ordering. The accepted means of payment are those displayed on the site (bank card, electronic wallet, bank transfer, etc.). These transactions are carried out via a secure payment provider (Stripe, PayPal, etc.). No payment by cheque will be accepted, unless a specific written agreement is made. If payment fails (bank refusal, insufficient funds, fraud), the order will be automatically cancelled.

The payment information provided by the customer when ordering is processed using a secure protocol (HTTPS) and is not accessible to the seller. It transits via the payment provider, which stores and processes the banking data under its own level of protection. The seller does not retain any complete bank card data after the transaction.

Article 6: Delivery

Orders are prepared upon receipt of payment, generally within 24 to 48 business hours (excluding weekends and public holidays), depending on product availability. The parcels are then handed over to the carrier chosen at the time of the order.

The delivery times mentioned on the site are indicative and do not constitute a firm obligation. They depend on the carrier and the geographical areas. Shipping is free, with no minimum order amount, for all destinations served. No shipping charge is added to the basket.

For orders to overseas territories or internationally, specific charges and times may apply (importation, customs duties, local processing). The customer remains responsible for customs formalities and payment of the associated duties and taxes. Any taxes or customs charges applied to importation in the destination country are the responsibility of the customer (unless otherwise agreed). If charges are due, the carrier may request payment before delivery of the parcel. The seller cannot be held responsible for delays or additional costs related to customs procedures.

Upon delivery, the customer must imperatively check the apparent condition of the parcel in the presence of the carrier. In the event of an irregularity (damaged, opened, missing or deteriorated parcel), the customer must:

  • refuse the parcel and note this on the carrier's delivery slip (or else make specific reservations on the delivery note);
  • immediately contact the seller at contact@grunge-style.com, specifying the order number, the anomalies observed, and enclosing, where applicable, photographs of the product(s) concerned.

The seller will examine any well-founded claim and may, depending on the case, offer a reshipment, an exchange, a partial or full refund, or any other appropriate arrangement. The return charges in the event of a damaged or missing product are refunded to the customer upon supporting evidence.

If the recipient is absent, a delivery notice is generally left allowing the parcel to be collected from the indicated pick-up point. In the event of non-collection within the deadline, the parcel will be returned to us. The actual charges incurred for the return of the parcel (outward journey) will then be deducted from any potential refund to the customer. If the parcel is returned due to an unjustified refusal, the buyer loses the ability to exercise their right of withdrawal for this order.

Article 7: Right of withdrawal

In accordance with articles L.221-18 et seq. of the French Consumer Code, the consumer has a period of 14 calendar days to exercise their right of withdrawal, without having to give reasons or pay a penalty (except return charges). This period runs from the receipt of the product by the consumer or by a designated third party (excluding the carrier).

To exercise this right, the customer must notify their decision (withdrawal of the order) in writing to contact@grunge-style.com before the expiry of the deadline. We provide a model withdrawal form (optional), but any other clear statement expressing your intention is accepted (letter, email). To be valid, returns must be posted within a reasonable period (maximum 14 days) after notification, to the address that will be indicated by customer service.

The return charges remain the responsibility of the consumer except in the event of a delivery error or a defective product (article L.221-23 of the French Consumer Code). Returns outside the legal deadline or not compliant with the conditions (damaged, incomplete product, excessive use) may be refused or result in a partial refund in proportion to the depreciation observed.

In the event of a legitimate exercise of the right of withdrawal, the seller undertakes to refund all sums paid, including standard delivery charges (initial shipping charges for the least expensive delivery). Additional charges resulting from a choice of faster delivery are not refunded. The refund will be made within 14 days following receipt of the returned product or proof of dispatch. It will be credited to the customer's initial means of payment.

If the legal information relating to the right of withdrawal has not been provided correctly, the right of withdrawal may be extended up to 12 months (article L.221-18). We therefore invite the customer to refer to the Return Policy for any details on the applicable terms and conditions. Certain products may be excluded from the right of withdrawal (personalised, perishable products, those sealed for hygiene reasons, etc.), as indicated by law and by each relevant product sheet.

Article 8: Return policy

In addition to the right of withdrawal, we strictly apply the following procedure for any return (deadline, conditions, shipping) described in detail in our dedicated Return Policy. Only returns compliant with these instructions will be accepted and processed.

Article 9: Legal warranty

The products sold benefit from the legal warranties of conformity (articles L.217-4 et seq. of the French Consumer Code) and against hidden defects (articles 1641 et seq. of the French Civil Code). In the event of non-conformity or a hidden defect, you may demand the repair or replacement of the product (subject to costs), or, depending on the case, a price reduction or cancellation of the sale, in accordance with the law. Any defect must be reported to the seller within a reasonable period after its discovery.

The warranty of conformity requires the seller to deliver a product that conforms to the description and is free of defects. The customer has a period of two years from the delivery of the goods to take action. In practice, if a delivered product is non-conforming or defective, please contact our customer service without delay.

The legal warranties apply independently of any possible commercial warranty. If an optional commercial warranty is offered, its conditions will be mentioned in a separate document.

Article 10: Liability

The seller is only liable in the event of proven fault in the performance of its obligations. Except in the event of gross negligence or wilful misconduct, the seller's liability is limited to direct damage caused to the customer (for example loss or deterioration of an item), excluding indirect damage (loss of earnings, moral prejudice, consequential immaterial damage). In particular, we cannot be held responsible for:

  • the costs, damages and interest related to inappropriate or illegal use of the products;
  • any loss of data or profit resulting from the use or the impossibility of using a product;
  • service disruptions beyond our control (cyberattack, network failure, system failure);
  • any case of force majeure within the meaning of the Civil Code (unforeseeable and insurmountable events: strike, natural disaster, terrorist act, pandemic, failure of a third-party supplier, etc.).

As a protective measure, we advise users to back up their data and to use up-to-date antivirus software. The seller's liability is limited to the amount including VAT paid by the customer for the products in question.

Article 11: Force majeure

The seller's liability cannot be engaged in the event of the occurrence of a case of force majeure making it impossible to perform the obligations (computer failures, disasters, conflicts, administrative act, epidemic). In this case, the deadline for performing our obligations will be extended by the time necessary to overcome the event. If the event continues beyond two months, each party will have the option of terminating the order without compensation.

Article 12: Data protection

The personal data collected on this site is processed in accordance with the dedicated Privacy Policy. In particular, the seller complies with the obligations of the GDPR and the French Data Protection Act, notably in terms of information, minimisation, retention and security of data. The email address collected when ordering may be used to send you information relating to your order and, subject to your consent, personalised commercial offers (right to object possible at any time).

Article 13: Disputes

These GTC are governed by French law. In the event of a dispute arising between the parties and in the absence of a prior amicable resolution, jurisdiction is granted to the competent French courts (Commercial Court of Paris, unless a mandatory provision states otherwise). The customer is informed that they may resort free of charge to consumer mediation in accordance with article L.611-1 of the French Consumer Code, as indicated in the legal notices.